Frequently Asked Questions

We accept Cash on Delivery (COD), InstaPay, mobile wallet transfer (Vodafone Cash, e& Cash), Telda, and card payments. All options are available at checkout.

After placing your COD order, we'll call to confirm your details before shipping. Your order ships sealed, and you pay the courier the exact amount upon delivery.

After checkout, you'll receive payment instructions with our InstaPay link, Telda handle, or wallet number. Send payment, then share a screenshot via WhatsApp (01035500911) — we'll confirm and ship your order within 24 hours.

Delivery typically takes 2-5 business days depending on your governorate. Cairo and Giza are usually fastest.

Shipping fees are calculated at checkout based on your delivery location, shown before you complete your order.

Yes — once your order ships, you'll receive tracking information via SMS or WhatsApp.

You have 14 days from delivery to request a return. Items must be unused and in original sealed packaging. For electronics and accessories, this means unopened — once a seal is broken, we can only accept a return if the product is defective, not as described, or damaged in transit.

For hygiene and product integrity reasons, opened electronics can't be resold as new. This policy exists so we can keep offering genuine, verified products at fair prices — not marked up to absorb return losses.

Contact us immediately at admin@siliciumstore.com or WhatsApp 01035500911 with photos of the issue. We'll evaluate and make it right — this is fully covered regardless of the sealed-packaging rule above.

WhatsApp is fastest: 01035500911. You can also email admin@siliciumstore.com — our team responds directly, no ticket queue.

Orders can be cancelled or changed free of charge any time before they're fulfilled (shipped). Once shipped, cancellation requests are handled as returns.

Yes, Reach out via WhatsApp to discuss bulk or business orders.